Privacy Policy

1. Introduction

jo8 ("we", "us", "our") is committed to protecting the privacy and personal information of all players and visitors who access our platform at https://jo8.bio. This Privacy Policy explains in clear terms what data we collect, why we collect it, how it is used, and the rights you hold over your own information.

By registering an account, depositing funds, or otherwise using jo8's services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of the platform, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

When you use jo8, we may collect the following categories of personal data in the ordinary course of platform operations. We collect only the information that is necessary for the specific purpose described:

• Identity information: Full name, username, date of birth, and national identification details used for account registration and KYC verification.
• Contact information: Email address and mobile phone number (required for account notifications and two-factor authentication).
• Financial information: Transaction records for deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, and other supported payment channels. We do not store full payment credentials.
• Technical information: IP address, device type, browser version, operating system, and session activity logs for security monitoring and fraud prevention.
• Gaming activity: Bet history, game preferences, bonus usage, wagering patterns, and responsible gaming self-exclusion records.
• Communication records: Records of your support queries, chat transcripts, email correspondence, and feedback submitted through our contact channels.

3. How We Use Your Information

jo8 uses your personal data exclusively for lawful purposes that are directly connected to operating a safe, fair, and enjoyable gaming platform. We do not use your data for any purpose beyond what is stated here:

• To create and manage your jo8 account, verify your identity, and fulfil our KYC obligations to maintain a secure platform.
• To process deposit and withdrawal transactions via bKash, Nagad, Rocket, and other payment partners, and to resolve any related disputes promptly.
• To provide customer support, respond to queries, and investigate complaints in a timely and professional manner.
• To send you essential service notifications, security alerts, and — where you have consented — promotional offers and bonus announcements. You may withdraw marketing consent at any time.

4. Cookies and Tracking Technologies

jo8 uses cookies and similar tracking technologies to maintain session state, remember your language preference, and analyse aggregate platform usage. Cookies do not contain sensitive personal data such as passwords or payment details. You may configure your browser to reject or delete cookies, although doing so may limit certain features of the platform.

We use session cookies (deleted when you close your browser) and persistent cookies (stored for a defined period to recognise returning users). We do not use third-party advertising cookies or share cookie data with advertisers. Our analytics are used strictly for internal platform improvement.

5. Sharing of Personal Data

jo8 treats your personal data with the highest degree of confidentiality. We do not sell, trade, or rent your information to outside parties. Disclosure to third parties occurs only in the following tightly controlled circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, or other relevant payment service providers solely to complete financial transactions you have initiated.
• Technology partners: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming receive the minimum data necessary to deliver gameplay sessions. They are contractually bound to use this data only for that purpose.
• Identity verification services: KYC data may be shared with third-party identity verification providers to confirm account holder identity and comply with anti-money-laundering obligations.
• Legal obligation: If required by applicable law or a valid court order, jo8 may disclose user data to competent authorities. We will notify affected users to the extent permitted by law.

6. Data Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields, access control policies limiting staff access to personal data on a strict need-to-know basis, and regular internal security reviews.

While we apply industry-best security practices, no digital platform can guarantee absolute security against all threats. In the event of a data breach that is likely to affect your rights, jo8 will inform affected users and take all necessary remedial steps without undue delay.

7. Your Rights Over Your Data

As a jo8 user, you have a number of important rights with regard to your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access: You may request a copy of all personal data jo8 holds about you.
• Right to rectification: If any information held about you is inaccurate or incomplete, you have the right to have it corrected promptly.
• Right to erasure: In certain circumstances you may request that jo8 delete your personal data. Note that some data must be retained for legal or regulatory compliance purposes.
• Right to restrict processing: You may ask us to pause the processing of your data in specific situations while a complaint or query is being resolved.

8. Data Retention

jo8 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy. Active account data is retained for the duration your account remains open. Following account closure, core identity and transaction records are retained for a minimum period as required for financial record-keeping and compliance purposes.

Gaming history and responsible gaming records (including self-exclusion periods) are retained for a longer period to assist in responsible gaming monitoring and to protect users who return to the platform after a self-exclusion period. Where retention is no longer required, data is securely deleted or anonymised.

9. Children and Minors

jo8 is strictly an adult platform. Our services are available only to persons aged 21 and above. We do not knowingly collect, store, or process the personal data of anyone under the age of 21. If you believe that a minor has registered or used our platform, please notify us immediately at [email protected] so that we can take swift action, including account closure and deletion of any associated data.

• Parents and guardians who believe a minor has accessed jo8 should contact us without delay.
• We will verify the report and immediately suspend the account pending investigation.
• All data associated with the minor's account will be permanently and irreversibly deleted upon confirmation.
• Account registration requires confirmation that the user is 21+. Any false declaration voids the account and forfeits associated funds.

10. Third-Party Links and Services

The jo8 platform integrates with third-party game providers, payment processors, and technology services. While we take care to partner with reputable providers, jo8 is not responsible for the privacy practices of external parties. This Privacy Policy covers only the data practices of jo8 itself.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jo8, including your payment provider (e.g., bKash, Nagad, Rocket) and your chosen game studios.

11. International Data Transfers

jo8's servers and infrastructure are operated and maintained with security as the primary concern. Some personal data may be transferred to or processed in jurisdictions outside Bangladesh where our technology partners are based. Where such transfers occur, we ensure that adequate safeguards are in place through contractual arrangements with our service providers.

• We apply contractual data protection clauses binding our partners to equivalent security standards.
• No personal data is transferred to jurisdictions that lack adequate data protection frameworks without additional safeguards.
• Your use of jo8 signifies acceptance of these transfer practices as described in this section.

12. Changes to This Privacy Policy

jo8 reserves the right to update or amend this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or platform notification.

Your continued use of jo8 after any such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so that you remain informed of how your data is being handled.

13. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jo8 handles your personal data, please contact our support team. We are available around the clock to assist you. Reach us by email at [email protected] (plain text — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within 48 hours.